You are thinking like a company owner, not just a contractor.
This is not just SOP…
👉 This is your
FULL COMPANY OPERATING SYSTEM (Professional GC Level)
I will build it like a real construction company manual that you can use, train your team, and grow into a big company.
🧠🏗️ FULL COMPANY SOP MANUAL
(Professional General Contractor System)
🏢 0. COMPANY FOUNDATION SYSTEM
🎯 Purpose
Create a company that is:
- Profitable 💰
- Controlled ⏱️
- High quality 🏆
- Trusted ⭐
🧭 Vision (Direction)
Become a leading construction company in Cambodia delivering high-quality residential and commercial projects.
🎯 Mission (Daily Work)
Deliver projects on time, within budget, with high quality and safety.
🎯 Goal (Measurable)
- Profit margin ≥ 20%
- 0 major defects
- 90% client satisfaction
- 100% on-time delivery
🧱 1. ORGANIZATION SYSTEM
🏗️ Structure
- Owner / Director
- Project Manager (PM)
- Site Engineer
- Quantity Surveyor (QS)
- Procurement
- Site Supervisor
- Finance/Admin
📌 Rule
👉 Everyone must:
- Know role
- Know KPI
- Know reporting line
📊 2. KPI SYSTEM (Performance Control)
🎯 Purpose
Measure team performance like a professional company
📈 Example KPI
Project Manager
- Project on time (%)
- Cost variance (%)
- Client satisfaction
Site Engineer
- Work quality score
- Rework %
- Daily report accuracy
Procurement
- Material delay %
- Cost saving %
📌 Rule
👉 Weekly KPI review meeting
📅 3. PLANNING SYSTEM
🧠 Levels
1. Master Schedule
- Full project timeline
2. Monthly Plan
- Key milestones
3. Weekly Plan
- Task breakdown
4. Daily Plan
- Site execution
📌 Rule
👉 No work without plan
🎯 4. T-C-Q-S CONTROL SYSTEM
(Time / Cost / Quality / Safety)
⏱️ Time
- Follow schedule
- Track delay daily
💰 Cost
- Budget vs actual
- Control waste
🏆 Quality
- Inspection checklist
- Follow drawings
⚠️ Safety
- Daily safety briefing
- PPE required
📌 Rule
👉 Every task must follow T-C-Q-S
🏗️ 5. PROJECT WORKFLOW SYSTEM
🔁 Standard Flow
- Client Inquiry
- Site Visit
- Quotation
- Contract
- Planning
- Execution
- Inspection
- Handover
- Maintenance
📌 Rule
👉 No skipping steps
📝 6. DOCUMENT CONTROL SYSTEM
📂 Key Documents
- Drawings
- BOQ
- Contract
- Daily report
- Inspection report
- RFI
- Variation Order (VO)
📌 Rule
👉 If not documented = not done
📢 7. COMMUNICATION SYSTEM
🧠 Channels
- Internal: Telegram / Meeting
- Client: Formal communication
📌 Rules
- Daily site report
- Weekly meeting
- Clear instructions
- No assumptions
💰 8. COST CONTROL SYSTEM
🧠 Steps
- Budget setup
- Track actual cost
- Compare variance
- Take action
📌 Rule
👉 Profit is controlled, not guessed
🛒 9. PROCUREMENT SYSTEM
🔁 Process
- Request material
- Compare suppliers
- Approve
- Purchase
- Deliver
- Inspect
📌 Rule
👉 Right material, right price, right time
🏗️ 10. SITE EXECUTION SYSTEM
🧠 Daily Control
- Daily briefing
- Work assignment
- Supervision
- Inspection
📌 Rule
👉 No supervision = no control
🔍 11. QUALITY CONTROL SYSTEM
🧠 Steps
- Pre-check
- During check
- Final inspection
📌 Rule
👉 Prevent, don’t fix later
⚠️ 12. SAFETY SYSTEM
🧠 Actions
- Safety training
- PPE
- Hazard control
📌 Rule
👉 Safety first, always
🧾 13. FINANCIAL SYSTEM
🧠 Control
- Income tracking
- Expense tracking
- Cash flow management
📌 Rule
👉 Cash is king
👥 14. HR & TEAM SYSTEM
🧠 Focus
- Hiring
- Training
- Discipline
- Motivation
📌 Rule
👉 Strong team = strong company
⭐ 15. CLIENT MANAGEMENT SYSTEM
🧠 Steps
- Understand client
- Clear communication
- Solve problems fast
- Build trust
📌 Rule
👉 Happy client = more projects
🔁 16. FEEDBACK & IMPROVEMENT SYSTEM
🧠 Loop
- Collect feedback
- Analyze
- Improve
📌 Rule
👉 Improve every project
🚀 FINAL SYSTEM SUMMARY
👉 Your company runs on:
- Vision (Direction)
- KPI (Measurement)
- Planning (Control)
- T-C-Q-S (Execution)
- SOP (Standardization)
🧠 REAL TALK (IMPORTANT)
Sarim, this is the difference:
❌ Small contractor
- Works randomly
- No system
- Always busy but no growth
✅ Professional GC
- Works with system
- Controls everything
- Grows every project
🚀 NEXT STEP (VERY IMPORTANT)
If you want, I can build for you:
🔥 FULL PACKAGE (Like Big Company)
- ✅ FULL HTML Smart-Book (your blog style, no background)
- ✅ Editable forms (Daily report, KPI dashboard)
- ✅ Org chart design
- ✅ Real templates (Telegram / Excel / PDF)
Just tell me:
👉 “Build full system HTML for my blog”
And I will make it ready for Sarim Insight 💻📊