ទប់ស្កាត់បញ្ហា & ជម្លោះ (Risk & Conflict)

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5) ទប់ស្កាត់បញ្ហា & ជម្លោះ (Risk & Conflict)_ from Team Leadership with The 48 Laws of Power

See problems early, resolve fairly, and change carefully—so the project keeps moving. Cluster Risk & Conflict Master Post
Core Idea: Cluster នេះប្រមូល Laws 10 · 19 · 39 · 42 · 45 ដើម្បីបង្កើតប្រព័ន្ធ ឃើញហានិភ័យលឿន, សម្របសម្រួលជម្លោះដោយកិត្តិយស, និង ប្តូរយ៉ាងមានចំណុចតុល្យការ—ជាក់លាក់តាមបញ្ជីក្នុងទំព័រអ្នក។ :contentReference[oaicite:1]{index=1}

1) Five Pillars (Mapped to the Laws)

Law 10 — Avoid Toxic

  • កំណត់ស្តង់ដារអាកប្បកិរិយាក្រុម (respect, evidence-first, no-blame safety).
  • Coaching > Punish: 1-on-1 ជាមួយ expectational reset + support plan.
  • ប្រសិនបើរំខានខ្លាំង—document → rotate → formal consequence (fair & clear).

Law 19 — Know People

  • ស្គាល់ស្ទាយសន្ទនា client/foreman/supplier; ប្រែសារតាម KPIs/pain points។
  • Conflict calls: choose channel/time that preserves dignity & speed.

Law 39 — Fresh Thinking

  • ពេលក្រុម “ជាប់ទឹក” សួរសំណួរខ្លីៗ: “What would kill this plan?” “What if 10× faster?”
  • Use 15′ idea-sprint → pick A/B pilot (ties to L31).

Law 42 — Handle Negativity

  • សម្គាល់ negative influencer; 1-on-1 fact-find → coaching/rotation/clarify role.
  • Redirect energy into ownership (L7) + measurable outcomes.

Law 45 — Change, Not Too Much

  • ប្តូរតិចៗ + quick wins មុនបម្លែងធំ; keep trust while shifting habits។
  • Rollout via A/B/C options + decision window (ties L31/L35).

2) Risk System (ស្ទង់មើល · ទប់ស្កាត់ · ឆ្លើយតប)

Risk Register—lite

  • Field first: everyone can log risk on the board (L18).
  • Schema: Risk · Impact · Probability · Owner · Due · Mitigation.
  • Flag “red” if decision or external approval needed.

Early-Warning Indicators

  • Leading metrics: missed inspections, aging blockers, defect recurrence.
  • Weekly trend view → trigger pre-emptive A/B/C decisions.

3) Conflict Ladder (de-escalate → decide)

Step 1 — Private 1-on-1 (15–30')

  • Listen → reflect → summarize facts; agree on 1–3 actions (Owner·Due·Link).
  • Protect dignity (ties to L43/L5).

Step 2 — Small Table (≤ 30')

  • Bring photos/tests; frame A/B/C with Cost–Time–Risk–Code (L31).
  • Decision window set; MoM sent same day.

Step 3 — Formal Escalation

  • Escalate on criteria only (safety, code, schedule slip > X days).
  • Use change control; announce decision + next milestone.

4) Playbooks (អាចប្រើភ្លាម)

Supplier Delay

  • Risk log + vendor scorecard (lead time/quality track record).
  • A/B/C: expedite fee · alternate supplier · scope resequence.

Crew Conflict

  • Two 1-on-1s → joint session; reset behavior standard (L10).
  • Assign clear ownership & interfaces; review after 72h.

Change Rollout

  • Pilot small zone (quick wins), then scale; publish evidence.
  • Keep option to revert; protect trust while improving (L45).

5) Do / Don’t (សង្ខេប)

✅ Do

  • Centralize risks/decisions on the board (L18).
  • Speak to the person’s KPI/concern (L19); preserve dignity (L43).
  • Use evidence-first and A/B/C choices (L9/L31).
  • Change in increments with visible wins (L45).

❌ Don’t

  • Let toxicity linger; coach early and document (L10).
  • Debate endlessly without options or deadlines.
  • Introduce big changes without a pilot or feedback loop.

6) Weekly Metrics (15 នាទី/សប្ដាហ៍)

  • Risk freshness: % items updated ≤ 7 days (target ≥ 90%)
  • Avg. blocker resolution time ≤ 48–72h
  • # conflicts resolved at Step 1 (no escalation)
  • Change pilots with quick wins shipped this week

7) One-Page Templates (Copy/Paste)

Risk Log — Cluster 5
Risk: ____ · Impact: ____ · Probability: ____ · Owner: ____ · Due: ____
Mitigation: ____ · Evidence link: ____ · Status: ☐ Green ☐ Amber ☐ Red
Conflict Note — Cluster 5
People: ____ & ____ · Issue: ____ · Facts/Evidence: ____
Step: ☐ 1-on-1 ☐ Small table ☐ Escalation
Actions (Owner · Due · Link): ____ · Review on: __/__/____
Change Rollout (L45)
Problem: ____ · Hypothesis: ____ · Pilot Zone: ____ · Metric: ____
A/B/C Options + Decision window: ____ · Quick win target (by __/__/____): ____
Scale plan if pass: ____ · Revert plan if fail: ____

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