Law 19 — Know People: ប្រែប្រួលស្ទាយទំនាក់ទំនងតាម Client/Foreman/Supplier

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Law 19 — Know People: ប្រែប្រួលស្ទាយទំនាក់ទំនងតាម Client / Foreman / Supplier_ from Team Leadership with The 48 Laws of Power

Different roles care about different things. Adapt message, speed, and evidence to fit each person — you’ll reduce friction and win decisions faster.

🧭 Leadership 👷 Foreman 🤝 Client 🚚 Supplier ✅ SOP / Checklist

🔑 Core Idea — ប្ដូរវិធីសាទូទៅឲ្យសមតួនាទី

English: People listen through their role: clients want clarity & risk control; foremen want resources & sequence; suppliers want volumes & cash flow. Tune your format and proof accordingly.

Khmer: មនុស្សស្តាប់តាមតួនាទី។ អតិថិជនចង់បានភាពច្បាស់ និងគ្រប់គ្រងហានិភ័យ; មេក្រុមត្រូវការធនធាន និងលំដាប់ការងារ; ក្រុមហ៊ុនផ្គត់ផ្គង់ចង់បានបរិមាណត្រឹមត្រូវ និងលំហូរ​ប្រាក់។ កែប្លង់និយាយ និងភស្តុតាងឲ្យសម។

Principle: “Same facts, different frames.” — Keep facts constant, change framing per role.

🎯 Role–Style Matrix

RoleWhat they valueBest formatTime windowDeal killers
Client (Owner) Clarity, budget control, schedule risk, aesthetics 1-page brief, options (A/B), visuals, cost & time deltas Weekly summary, decision windows Jargon, hidden risks, no options
Foreman (Site Lead) Crew productivity, safety, sequence, clear handovers Short SOP, checklists, drawings with highlights Daily huddle, mid-shift updates Late materials, vague specs, interruptions
Supplier Reliable volumes, lead time, payment terms PO with quantities, delivery slots, site access map 48–72h notice for bulk; weekly consolidation Last-minute changes, unpaid invoices, unclear drop point

🤝 Client Playbook — អតិថិជន

Format & Rhythm

  • Weekly Brief (1 page): Progress % → Risks → Decisions needed → Next week.
  • Always offer Option A/B with cost/time deltas.
  • Use visuals (before/after, 3D) instead of long text.

Scripts

  • “We have 2 options: A saves 5 days (+$0), B adds 10% quality (+$350). Which matters more this week—time or finish?”
  • “Risks: rain next 3 days → we propose reschedule of exterior paint.”
Tip: Clients hate surprises. Pre-commit to an update day/time.

👷 Foreman Playbook — មេក្រុម

Format & Rhythm

  • Daily Huddle (≤10 min): Safety → Sequence → Constraints → Assignments.
  • One-page SOP per task (steps, checks, “done” photo sample).
  • Whiteboard for handovers (zone, time, quality points).

Scripts

  • “Today’s critical path: rebar fix → formwork → pour 3PM. Sok, you own rebar QA; Nita, pour checklist.”
  • “Blocker: missing 20mm rebar couplers. I’ll call supplier; shift sequence to prep beams.”
Tip: Keep radios clear: call signs + short codes reduce chaos.

🚚 Supplier Playbook — អ្នកផ្គត់ផ្គង់

Format & Rhythm

  • Send PO with exact quantities, site map, and delivery window.
  • Weekly consolidation message (what’s coming next week).
  • Share unloading rules & contact on site.

Scripts

  • “We confirm 120 bags cement, Wed 9–11am, Gate B. Contact: Nita (012…); crane on standby.”
  • “If rain > 10mm, shift to Thu same slot — please hold stock.”
Tip: Fewer cancellations = better pricing over time. Protect the relationship.

🗣️ Universal Scripts — Role-based Frames

Client (EN / KH)

  • “Here are two clear options with cost & time impacts. Which aligns with your priority this week?”
  • “នេះជាជម្រើស ២ មានថ្លៃ។ ពេលវេលាផ្លាស់ប្តូរ។ តើអាទិភាពសម្រាប់សប្ដាហ៍នេះគឺអ្វី?”

Foreman

  • “Critical path is X → Y → Z. Who owns each checkpoint? Call it back to me.”
  • “Blocker? Say it now — we’ll resequence.”

Supplier

  • “PO #0142: qty, window, drop point, site contact attached. Any constraint on your side?”
  • “Payment plan unchanged; thank you for on-time slots.”

📊 Signals & KPIs

Leading Indicators

  • Client decisions made within the proposed window.
  • Foreman huddle ≤10 minutes; fewer mid-shift clarifications.
  • Supplier OTIF (on-time-in-full) ≥ 95%.

Lagging Indicators

  • Rework rate ↓; change orders accepted faster.
  • Schedule variance shrinks; crew idle time ↓.
  • Material stockouts rare; fewer urgent runs.

Simple Dashboard

MetricTargetTodayNote
Client decision time≤ 48h36hOptions A/B helped
Huddle duration≤ 10m9mUsed sequence board
Supplier OTIF≥ 95%92%Rain delay reslots

📆 Weekly Routine — SOP/Checklist

  1. Monday: Send Client 1-page brief with decisions needed.
  2. Daily: Foreman huddle (safety → sequence → blockers → assignments).
  3. Wednesday: Supplier consolidation (next week volumes + windows).
  4. Friday: Review KPIs; adjust scripts/frames for next week.
  5. Monthly: Retrospective: what frames worked for each person?
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