PART ONE :
Fundamental Techniques in Handling People (0:14:42) Chapter 1: “If You Want to Gather Honey, Don’t Kick Over the Beehive” (0:44:33) Chapter 2: The Big Secret of Dealing with People (1:11:25) Chapter 3: “He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way” PART TWO : Six Ways to Make People Like You (1:45:52) Chapter 1: Do This and You’ll Be Welcome Anywhere (2:10:31) Chapter 2: A Simple Way to Make a Good First Impression (2:25:26) Chapter 3: If You Don’t Do This, You Are Headed for Trouble (2:42:17) Chapter 4: An Easy Way to Become a Good Conversationalist (3:00:28) Chapter 5: How to Interest People (3:08:37) Chapter 6: How to Make People Like You Instantly PART THREE : How to Win People to Your Way of Thinking (3:32:45) Chapter 1: You Can’t Win an Argument (3:46:04) Chapter 2: A Sure Way of Making Enemies—and How to Avoid It (4:08:43) Chapter 3: If You’re Wrong, Admit It (4:24:08) Chapter 4: A Drop of Honey (4:41:13) Chapter 5: The Secret of Socrates (4:52:20) Chapter 6: The Safety Valve in Handling Complaints (5:01:48) Chapter 7: How to Get Cooperation (5:12:19) Chapter 8: A Formula That Will Work Wonders for You (5:22:35) Chapter 9: What Everybody Wants (5:37:36) Chapter 10: An Appeal That Everybody Likes (5:47:22) Chapter 11: The Movies Do It. TV Does It. Why Don’t You Do It? (5:55:20) Chapter 12: When Nothing Else Works, Try This PART FOUR : Be a Leader: How to Change People Without Giving Offense or Arousing Resentment (6:02:43) Chapter 1: If You Must Find Fault, This Is the Way to Begin (6:13:40) Chapter 2: How to Criticize and Not Be Hated for It (6:21:04) Chapter 3: Talk About Your Own Mistakes First (6:29:50) Chapter 4: No One Likes to Take Orders (6:33:57) Chapter 5: Let the Other Person Save Face (6:40:24) Chapter 6: How to Spur People On to Success (6:50:19) Chapter 7: Give a Dog a Good Name (6:58:28) Chapter 8: Make the Fault Seem Easy to Correct (::) Chapter 9: Making People Glad to Do What You Want