Law 43 — Hearts & Minds: ស្តាប់បុគ្គល; លើកទឹកចិត្តតាមបុគ្គលិកលក្ខណៈ_ from Team Leadership with The 48 Laws of Power
Core Idea: ជំនួសការបញ្ជារពីលើទូទៅៗ—ស្តាប់បុគ្គល ដើម្បីដឹងគោលដៅ/ក្តីកង្វល់/រឿងជីវិត ហើយ លើកទឹកចិត្តតាមបុគ្គលិកលក្ខណៈ (ប្រាក់/សិក្សា/កិត្តិយស/សុវត្ថិភាព/សព្វាវុធការងារ)។ Law 43 ត្រូវរាយជាក់លាក់នៅ Cluster 3 (Trust & People) លើទំព័ររបស់អ្នក។ :contentReference[oaicite:1]{index=1}
1) 1-on-1 Listening Framework (15–30 នាទី)
Open → Explore → Focus → Commit
- Open: “អ្វីកំពុងដំណើរការល្អ? អ្វីកំពុងកប់?”
- Explore: បញ្ហាធំជាងគេទេ? បណ្តាញដែលពាក់ព័ន្ធ? Evidence?
- Focus: បំលែងទៅ Goal—Blocker—Help Needed (ties to L4/L6/L9)
- Commit: សកម្មភាព 1–3 ដោយ Owner · Due · Link (MoM)
Rules for Dignity
- ពិភាក្សាក្នុងឯកជន; សរសើរជាសាធារណៈ (ties to L5)
- កុំប្រើ label (“ខ្សោយ/ខ្លាច”)—សរសេរ facts → options → support
- ស្តាប់ > និយាយ; សួរបើកទូលាយ & បញ្ជាក់អារម្មណ៍ (reflect)
2) Individual Motivation Map (What moves this person?)
Money & Security
- Shift/OT កំណត់ច្បាស់ · Pay milestones
- Say: “នេះបន្ថយពិន័យ/claim; bonus unlock កាលបរិច្ឆេទ __”
Mastery & Learning
- Mini-projects · Mentor · Guild (skill badges)
- Say: “你 lead mock-inspection; badge QC-A+ on board”
Respect & Recognition
- Public wins reel · “Safety Champion/Client Smile” shout-outs
- Say: “Showcase your fix Friday; I’ll cite your test result”
Purpose & Pride
- Story: “Site ស្អាត · ដល់ពេល · QC A+” (ties to L27)
- Say: “Your zone sets the pass-first standard for others”
Autonomy & Tools
- Decision rights + equipment + PO lane (ties to L7)
- Say: “You own the sequence; I’ll clear the inspection slot”
Fairness & Safety
- Clear rules; zero public shaming; safe to speak-up
- Say: “We fix the system; no blame—here’s the SOP patch”
3) Style Match — បំលែងសារ តាមស្ទាយមនុស្ស
Analytical / Careful
- Need: data, code clause, test sheet
- Pitch: “Evidence on page 1; Option B meets clause __; risk ↓”
Driver / Action
- Need: speed, clear window
- Pitch: “Pick A/B/C in 48h; we recover 2 days on handover”
Amiable / Team
- Need: harmony, fairness, safety
- Pitch: “Parallel plan keeps OT low and crew balanced”
Expressive / Vision
- Need: story, client smile, recognition
- Pitch: “This mockup becomes our showcase for the client tour”
4) Playbooks (សកម្មភាពអាចប្រើភ្លាម)
Weekly 1-on-1 (30m)
- Goals | Progress | Challenges | Support | Growth (skill ១)
- Close with MoM: Owner · Due · Links (recognition slot)
Note: Your master page already highlights “Weekly 1-on-1 (30 នាទី) — L33 L43 L5.” :contentReference[oaicite:2]{index=2}
Conflict → Calm
- Private: listen 5′; reflect feeling; summarize facts
- Offer A/B support options; agree next check-in (48–72h)
Morale Booster (5m/Week)
- Public shout-outs with photo/test/date (ties to L5)
- Rotate across trades; protect dignity—coach in private
5) Do / Don’t (សង្ខេប)
✅ Do
- ស្តាប់ជាមុន; reflect & validate អារម្មណ៍
- Customize motivation by person (KPI/pain/goal)
- Record decisions/action as MoM; follow through fast
❌ Don’t
- Shame in public; argue character—stick to evidence
- One-size-fits-all rewards; neglect quiet performers
- Leave praise implicit—make wins visible
6) Weekly Metrics (15 នាទី/សប្ដាហ៍)
- 1-on-1 coverage: % teammates seen this week (target ≥ 70%)
- # public recognitions; distribution across trades
- Resolution time of personal blockers ≤ 72h
- Safety/QC sentiment from crew (👍/↔/👎), 4-week trend
7) One-Page Templates (Copy/Paste)
1-on-1 Agenda — Law 43
Person/Role: ____ · Date: ____
Goals: ____ · Progress: ____ · Challenges: ____
Support Needed: ____ · Growth Skill: ____
Motivation (money/learning/respect/purpose/autonomy/safety): ____
Actions → Owner · Due · Links: ____
Person/Role: ____ · Date: ____
Goals: ____ · Progress: ____ · Challenges: ____
Support Needed: ____ · Growth Skill: ____
Motivation (money/learning/respect/purpose/autonomy/safety): ____
Actions → Owner · Due · Links: ____
Motivation Profile — Law 43
KPI: ____ · Pain: ____ · Trigger phrase: “For you, ____”
Reward type: ____ (bonus/training/recognition/autonomy/safety) · Preferred channel/time: ____
Notes (evidence to show): photos/tests/quotes/schedule
KPI: ____ · Pain: ____ · Trigger phrase: “For you, ____”
Reward type: ____ (bonus/training/recognition/autonomy/safety) · Preferred channel/time: ____
Notes (evidence to show): photos/tests/quotes/schedule
Recognition Note — (ties to L5)
Name/Team: ____ · Reason: ____ (Safety/Quality/Client Smile)
Evidence (photo/test/date): ____ · Impact: ____ · Posted: ____
Name/Team: ____ · Reason: ____ (Safety/Quality/Client Smile)
Evidence (photo/test/date): ____ · Impact: ____ · Posted: ____
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