Here is your SOP: KPI & Review System (Business Planning System) — designed for your 8AM Construction Company 👷♂️
👉 Practical • Clear • Ready to use on site + office
📊 SOP: KPI & REVIEW SYSTEM
(Business Control & Growth System)
🎯 1. OBJECTIVE (គោលបំណង)
Purpose:
To measure performance, control results, and improve continuously.
Key Goal:
- Know what is working ✅
- Know what is failing ❌
- Improve every week 🔁
- Grow business with data 📈
🧠 2. CORE PRINCIPLE (គោលការណ៍សំខាន់)
“You cannot improve what you do not measure.”
👉 Focus on:
- Numbers (not feeling)
- Consistency (not one-time check)
- Action after review
📊 3. KPI STRUCTURE (រចនាសម្ព័ន្ធ KPI)
3.1 BUSINESS KPI (Company Level)
- Revenue (monthly income)
- Profit (%)
- Cash flow balance
- Number of new clients
👉 Example:
- Revenue = $30,000
- Profit = 18%
- Clients = 5
3.2 PROJECT KPI (Site Level)
- Progress (%) vs plan
- Cost vs Budget
- Delay (days)
- Quality issues
👉 Example:
- Progress = 70% (plan 80%) ⚠️
- Delay = 5 days
3.3 TEAM KPI (People Level)
- Worker productivity
- Attendance
- Mistakes / rework
- Discipline
👉 Example:
- Worker output = low ❌
- Rework = high ⚠️
3.4 SALES KPI (Client Level)
- Leads per week
- Conversion rate (%)
- Deals closed
- Average project value
👉 Example:
- Leads = 10
- Close = 2 → 20%
📈 4. KPI TARGET SETTING (ការកំណត់គោលដៅ)
Rule:
- Clear
- Measurable
- Realistic
👉 Example:
- Profit ≥ 20%
- Delay ≤ 3 days
- Close rate ≥ 30%
🧾 5. DAILY TRACKING SYSTEM (ការតាមដានប្រចាំថ្ងៃ)
Site:
- Work done
- Workers count
- Materials used
Office:
- Expenses
- Client contact
👉 Simple Rule:
- “No record = No control”
📅 6. WEEKLY REVIEW SYSTEM (ការពិនិត្យរៀងរាល់សប្តាហ៍)
Step-by-step:
- Review KPI result
- Compare Plan vs Actual
- Identify problem
- Take action
👉 Example:
- Plan: 80% progress
- Actual: 70%
👉 Problem: slow workers
👉 Action: increase team / adjust schedule
📊 7. MONTHLY REVIEW SYSTEM (ការពិនិត្យប្រចាំខែ)
Focus:
- Total Revenue
- Profit
- Cost control
- Team performance
👉 Ask:
- Are we making money?
- Where do we lose money?
- Which project is best?
🔁 8. PROJECT REVIEW (After Completion)
Analyze:
- Final profit
- Delay
- Client satisfaction
- Mistakes
👉 Output:
- Lessons learned
- Improve next project
⚠️ 9. PROBLEM DETECTION SYSTEM
Red Flag:
- Profit ↓
- Cost ↑
- Delay ↑
- Rework ↑
👉 Action:
- Investigate immediately
- Fix fast
🧮 10. KPI DASHBOARD (Simple System)
Track weekly:
| KPI | Target | Actual | Status |
|---|---|---|---|
| Profit | 20% | 15% | ❌ |
| Progress | 80% | 70% | ⚠️ |
| Leads | 10 | 12 | ✅ |
🚀 11. SIMPLE SYSTEM FOR 8AM (READY TO USE)
Daily:
- Record site + cost
Weekly:
- KPI meeting (15–30 min)
Monthly:
- Full financial + performance review
👷♂️ 12. TEAM MEETING SCRIPT (REAL USE)
👉 You (Leader) say:
- “What did we plan?”
- “What did we achieve?”
- “What is the problem?”
- “What is the solution?”
👉 Rule:
- No blaming ❌
- Focus on solution ✅
🧠 FINAL MINDSET
“KPI is not for reporting. KPI is for improving.”
🔥 BONUS (LEVEL UP SYSTEM)
To become Top Contractor (8AM):
- Build KPI Dashboard (Excel / Google Sheet)
- Assign KPI per person
- Link KPI → Bonus / Reward
👉 NEXT STEP
I can build for you:
- 📊 KPI Dashboard Excel (Auto tracking)
- 📋 Weekly Review Template (Meeting system)
- 🧠 Full Business Control System (Finance + KPI + Team)
Just tell me:
👉 “Build KPI Dashboard PRO for 8AM”
I will create a real system you can use immediately on site + office.