Fundamental Techniques in Handling People
These are basic but powerful techniques that help you interact with people effectively. Whether in business, leadership, or daily life, using these techniques can make people like you, respect you, and work well with you.
Here’s a simple explanation of key techniques:
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Don’t Criticize, Condemn, or Complain
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People don’t like being judged or blamed.
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Instead of pointing out mistakes harshly, guide them with encouragement.
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Example: Instead of saying, "You did this wrong!", say, "Let’s try another way to improve this."
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Give Honest and Sincere Appreciation
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People like to feel valued.
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Recognize their efforts and appreciate them genuinely.
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Example: If a worker does a good job, say, "You did great work on this! I appreciate it."
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Arouse in the Other Person an Eager Want
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Help people see how something benefits them, not just you.
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Make them feel like they are gaining something.
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Example: If you want a worker to improve, show them how learning new skills helps their career.
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Become Genuinely Interested in Other People
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Show real care and attention to others.
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Ask about their interests and listen to them.
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Example: Ask your workers how their families are doing—it builds strong connections.
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Smile
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A simple smile makes people feel comfortable and welcome.
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It shows friendliness and creates a good atmosphere.
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Remember and Use People’s Names
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A person’s name is very important to them.
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Calling them by their name makes them feel respected.
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Example: Instead of saying, "Hey you," say, "Hey, Sokha!"
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Be a Good Listener
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Let people talk and listen carefully to understand them.
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Show interest in what they say instead of just waiting for your turn to speak.
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Talk in Terms of the Other Person’s Interests
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Focus on what they care about, not just what you want.
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Example: If you want a client to accept your proposal, highlight how your work benefits them.
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Make the Other Person Feel Important
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Everyone wants to feel valued and respected.
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Give them attention, recognize their opinions, and show that they matter.
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These techniques help in managing workers, building relationships with clients, and growing your business. Would you like to practice using them in real situations? 😊
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